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At Aurelia Vogue, we strive to provide a seamless and secure shopping experience for our valued customers. Please read our payment policy carefully to understand how we handle transactions on our Shopify store.
Accepted Payment Methods
We accept a variety of payment methods to make your shopping experience convenient and secure:
- Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
- PayPal: Fast and secure checkout with your PayPal account.
- Gift Cards: Aurelia Vogue gift cards (if available).
Currency
All prices on our website are listed in US Dollars (USD). If you are purchasing from outside the United States, your financial institution may apply currency conversion rates and fees, which are not under our control.
Payment Security
We use industry-standard encryption to ensure that your payment information is safe and secure. Our Shopify platform is PCI-compliant, offering additional protection for your transactions.
Order Verification
To protect against fraud, we may require additional verification for certain orders. If your order is flagged for review, we will contact you promptly via email or phone to complete the verification process.
Sales Tax
Applicable sales tax will be calculated and added to your total during checkout based on your shipping address.
Refunds & Chargebacks
- Refunds will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to reflect in your account.
- If you have any concerns or issues with your order, please contact us at [team@aureliavogue.com] before initiating a chargeback. We are committed to promptly resolving any issues.
Payment Issues
If your payment is declined, please check the following:
- Ensure your payment details (card number, expiration date, and billing address) are entered correctly.
- Confirm with your bank or payment provider that there are no restrictions on your card.
- If the issue persists, please contact us at [team@aureliavogue.com] for assistance.
Contact Us
If you have any questions about our payment policy, please reach out to our customer service team at [team@aureliavogue.com] or call us at [+1 (718) 640-5564]. We are here to assist you!
Contact Information
Trade name: Aurelia Vogue
Our Support: 24/7
Business Hours: 9:00 AM to 4:00 PM
Business Contact: +1 (718) 640-5564
Business Mail: team@aureliavogue.com
Business Address: 6202 Lakemont Ct, Catonsville, Maryland, United States, 21228
Frequently asked questions
How do I contact customer support?
You can reach us via email at team@aureliavogue.com or through our website's contact form. Our support hours are 24/7.
What payment methods do you accept?
We accept credit/debit cards, PayPal, and (where available) for a secure checkout experience.
What is your return policy?
We offer 30-day returns for unused and unworn items.
USA: Free returns on orders over $75
Europe: Customers cover return shipping unless the product is defective or incorrect.
To initiate a return, email team@aureliavogue.com with your order details
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping details, and enjoy a faster checkout.
How is my personal information protected?
We use industry-standard encryption to keep your data safe and comply with the GDPR and CCPA regulations for your privacy.
How can I find the right size?
Each product page includes a detailed size chart to help you find the perfect fit. If you’re unsure, feel free to contact us for personalized advice.
Are the colors of the products exactly as shown in the photos?
While we try to ensure product photos reflect accurate colors, slight variations may occur due to monitor settings or lighting differences.
